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When you have a problem using one of our products:
If you have problems with your I-CubeX based setup please take a moment and read on. We want to help you make your setup work, but in order to do so, the following will make it much easier and faster for us to help you.
1. Date of purchase and/or order number.
2. Make a detailed list of the equipment you are using: I-CubeX product(s) and their serial numbers if available, which computer (processor and operating system), MIDI or Bluetooth interface (manufacturer and model), and other relevant equipment.3. For each unexpected behaviour of your setup, please write down a detailed, step-by-step description of your activity, the activity of each component of your setup and the ensuing (unexpected) results.
4. For free technical support, email the above to .
5. Here's how to get live technical support.
6. Rather have us physically check your unit ? Please read the RMA instructions.