When you can't find the information you need:
If you have a specific technical question about the application or use of our products and you searched our website but found that it cannot be answered by our FAQ's or manuals, our user forums, or any other page on our website, please contact  . We'd be glad to help you out.
When you have a problem using one of our products:
If you have problems with your I-CubeX based setup please take a moment and read on. We want to help you make your setup work, but in order to do so, the following will make it much easier and faster for us to help you.
1. Make a detailed list of the equipment you are using: which I-CubeX product(s), MIDI interface(s), computer(s) and other relevant MIDI equipment. 2. For each unexpected behaviour of your setup, please write down a detailed, step-by-step description of your activity, the activity of each component of your setup and the ensuing (unexpected) results.
3. For free Technical Support, email the above to .
4. For immediate person to person technical support by phone
within North America, call 1-877-4-ICUBEX. Outside North America, call
1-514-484-5850. This service is normally available monday to friday between
9-12 am and 1-6 pm EST. The fee for technical support by phone is US$5.00
per 10 minutes.
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