When you can't find the information you need:
If you have a specific technical question about the application or use of our products and you searched our website but found that it cannot be answered by our FAQ's or manuals, our user forums, or any other page on our website, please contact  . We'd be glad to help you out.
When you have a problem using one of our products:
If you have problems with your I-CubeX based setup please take a moment and read on. We want to help you make your setup work, but in order to do so, the following will make it much easier and faster for us to help you.
1. Approximate date of purchase and/or order number.
2. Make a detailed list of the equipment you are using: I-CubeX product(s), which computer (processor and operating system), MIDI or Bluetooth interface (manufacturer and model), and other relevant equipment. 3. For each unexpected behaviour of your setup, please write down a detailed, step-by-step description of your activity, the activity of each component of your setup and the ensuing (unexpected) results.
4. For free technical support, email the above to .
5. Here's how to get technical support by phone.
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