You can place an order with Infusion Systems Ltd. via our website with detailed instructions
and easy to follow steps, or by email or phone.
Confirming an order is legally binding, where you
agree to pay for the ordered items and where Infusion Systems Ltd. agrees to deliver the items,
until both parties mutually agree to cancel the order.
If you are not ready to place an order, please request a quote (also through our website,
or by email, fax or phone) - the quote will include an expiration date.
Unless you have arranged payment terms with us, eg. through a formal purchase order from your
institution, we reserve the right to change or cancel your order if it hasn't been paid in
full within 10 business days.
If we have received only partial payment within those 10 business days since you placed your order we
reserve the right to ship part of your order and create a separate order for the remaining
items with a separate shipping cost.
We accept payment through credit card (Visa, Mastercard, American Express), wire transfer and cheque.
All payment should be made in Canadian Dollars unless otherwise agreed before your purchase.
You can phone us for your credit card data if you prefer.
Cheques should be made payable to Infusion Systems Ltd..
For wire transfers, please consult our
wire transfer instructions.
Usually we require payment before shipping any goods, but we do accept purchase orders in some cases.
Please contact us to arrange payment terms if you want to purchase using a purchase order.
If we agreed on payment terms, we reserve the right to invoice overdue accounts a finance
charge of 1.5%/month on the total amount due.
We ship our goods regularly all over the world usually with FedEx, but
also with United Parcel Service (UPS), DHL, Purolator and with Canada Post and USPS
(both normally only available for orders upto $500). We reserve the right to change the
shipping method without notice at no extra cost to you, in order to deliver the goods to you
faster or more safely.
The shipping cost is calculated using software that finds the best rate from all the
available shipping companies and based on the number, weight, volume, destination, delivery speed
and insurance cost of the ordered goods.
For international shipments, the shipping
cost does not include local sales taxes and/or import duties. For shipping to the US, EU,
Australia, Japan and many other countries there should be no import duties for I-CubeX
products but if sales taxes are due, a customs broker may be required and hence brokerage
fees may be charged.
Please contact your local customs office for information to avoid surprises upon receipt of
If you request us to declare the goods as replacement parts for customs we will declare a value
of 25% of the invoiced value unless otherwise requested.
If you request us to declare the goods as product samples for customs we will declare a $1 value
for each item of your order (normally only available for orders upto $500).
Please note that in both these cases shipping insurance
coverage will be lowered to match the total declared value and that lowering the declared
value may incur delays due to customs processing.
When you place an order with Infusion Systems Ltd., we will
estimate shipping and delivery dates for you, based on the availability of the items and the
shipping methods you choose. Please note that our delivery time estimate does not include
customs office delays in the destination country.
When we receive your payment and if the goods are in stock at the time
we receive your payment, we will ship the goods within
a couple of days - we usually can ship the same day. If they are not in stock it
might take a couple weeks. If you decide to
ship the in-stock goods of your order separately from the out-of-stock goods, a separate
shipping charge will be applied for shipping the out-of-stock goods once they have become
Returns and cancellations
Please do not return goods to us without consulting us and reading the
In the event of defective goods, contact us within 10 business days from the date of
your receipt of the goods and provide photos and/or videos of the defective goods and the packaging materials.
You can still contact us after 10 business days from the date of your receipt of the goods about
any defective goods but we reserve the right to charge you for any inspection, diagnosis,
repair and/or shipping.
Non-defective goods may also be returned for a refund or exchange but they have to be returned
within 10 business days from the date of your receipt and a restocking fee will be applied to any
refund and shipping charges are non-refundable. The restocking fee is 10% of the total amount to be
reimbursed with a maximum restocking fee of $100.
If you decide to cancel your order after it has left our office, a 10% restocking fee will
be applied and shipping charges are non-refundable.
If you decide to cancel your order after it has been paid but before shipping, we reserve the
right to charge you the cost of returning the money to you.